Question 1

What is the lead time for self-assembly standing desks?

Accepted Answer

A standard size standing desk will generally be delivered within 3-4 working days for self-assembly. If for any reason there is a delay on this delivery estimate, we will let you know at the time of ordering.

Question 2

How long will it take me to build my standing desk if I opt for self-assembly?

Accepted Answer

A desk riser is ready to use within minutes of unpacking. It will take approx 45-60 minutes to build an electric standing desk, for which full instructions (and video guidance) are provided and you will need a drill. Many of our desktops arrive pre-drilled...

Question 3

Do Desk Converters come pre-assembled or is assembly required?

Accepted Answer

Our Desk Converters are ready to use pretty much out of the box. You simply need to attach the keyboard tray, which can be done easily in 5-10 minutes using the screwdriver supplied.

Question 4

Does the electric standing desk arrive flat packaged if I order on a delivery only basis?

Accepted Answer

Yes, your electric standing desk will be delivered flat packaged.

Question 5

How many packages will arrive if I order on a delivery only basis?

Accepted Answer

The desk will arrive in multiple deliveries involving 3-4 packages depending on whether you have ordered accessories.

Question 6

What is the installation process for an electric standing desk?

Accepted Answer

We offer an installation service for all our electric desks if required. Our installation team comes to your office or home 7-12 working days after you place your order, bringing the desk and accessories purchased. They will build and install the standing...

Question 7

What is the installation process for Desk Converters?

Accepted Answer

Our Desk Converters are ready to use pretty much out of the box. You simply need to attach the keyboard tray, which is done easily in 5-10 minutes using the screwdriver supplied. You will probably need help lifting your Desk Converter onto your desk / table...

Question 8

Can our on-site facilities staff / handman install my desk? Will this affect the warranty?

Accepted Answer

Yes, our desks can be assembled by our expert installation team. This will NOT affect your warranty, provided no physical damage occurs during installation.

Question 9

What is the lead time for electric desk installation services?

Accepted Answer

Our lead time for delivery with installation service is 7-12 working days for standard sizes.

Question 10

Can I book a slot for my electric desk installation?

Accepted Answer

You may advise us of dates and times best suited and we will do our best to accomodate your request in our route plan. Installation is not available at weekends unless for larger corporate accounts.

Question 11

Do your installers follow Covid-19 protection/safety guidelines?

Accepted Answer

Yes, our installation service is fully Covid-19 compliant. Installers follow current safety guidelines, wearing gloves and masks and wiping down all surfaces once installation is complete. Let us know if you have specific concerns or requirements so we can...

Question 12

Will the installers carry my electric desk upstairs?

Accepted Answer

Yes, our installers are used to carrying equipment up one flight of stairs if that is where you wish to locate your desk. Please ensure there is access, and let us know in advance if there are likely to be access issues so the team can come prepared and leave...

Question 13

How many installers will arrive to build my desk?

Accepted Answer

An installation team typically consists of one or two trained desk operatives.

Question 14

Are there pre-drilled holes provided for screwing together the frame and desktop?

Accepted Answer

Pre-drilled holes are now available in most small or medium sized desk tops. Check first with installations@sit-stand.com if you have a question.

Question 15

Can I fit the frame to my existing tabletop made of glass?

Accepted Answer

No. We do not offer this option nor recommend it.

Question 16

Will the installation team take away the packaging from my new electric standing desk?

Accepted Answer

Once your desk is built, the installation team will take away the packaging for recycling, unless you specifically ask to retain it.

Question 17

Will the installers will be able to dismantle my existing desk and remove the desktop?

Accepted Answer

We offer this request for an additional fee of £60 (please inform us in advance).  It is the customer's responsibility to dismantle and remove the old desk frame and other desktop equipment prior to the arrival of our installers. It is also your responsibility...

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Assembly

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