Question 1

What is your Free Trial offer?

Accepted Answer

We offer Free Trial on more than 20 Sit-Stand.Com® active office solutions. This is on the basis that the full cost of an item is deposited up-front when you place your order. You may return the item within 30 days, provided it is in its original packaging...

Question 2

Can I use more than one voucher code per order?

Accepted Answer

Only one voucher code can be used per order.

Question 3

Can I use a voucher code for a Free Trial order?

Accepted Answer

Voucher codes cannot be used for Free Trial orders. For full Terms and Conditions of Free Trials, see.

Question 4

Do you offer corporate discounts?

Accepted Answer

Yes, we do offer corporate discounts. Please fill out the form at and we will get back to you. Alternatively, send your request via email to sales@sit-stand.com /call us on 0333 22 00 375.

Question 5

Do you offer quantity/bulk discounts?

Accepted Answer

We do offer bulk/quantity discounts depending on the number of units purchased. You can send your request via email to sales@sit-stand.com or call us on 0333 22 00 375 to discuss.

Question 6

What current offers are available?

Accepted Answer

It is our duty to help you get moving with the best offers available. Visit the Special Offers page on our website to find out what active working offers are currently available.

Question 7

Do you offer bundle deals on Sit-Stand.Com solutions?

Accepted Answer

Yes, we regularly have Bundle Offers on items such as anti-fatigue mats, monitor arms, active seating etc when purchased at the same time as a standing desk. Visit our Special Offers page to find out more. Sign up to our newsletter to be among the first to...

Question 8

Can you do a price match with Amazon?

Accepted Answer

Yes, are pricing should be equal or lower. But we will always price match with Amazon or other online stores. Visit our website to purchase direct from Sit-Stand.Com. Call us on 0333 22 00 375 / email sales@sit-stand.com if you have further queries.

Question 9

Do you offer Trade/Reseller discounts?

Accepted Answer

Trade/Reseller customers should contact us via phone or email:  sales@sit-stand.com / 0333 22 00 375. Terms and conditions do apply.

Question 10

Do you have a showroom where I can view Sit-Stand.Com products?

Accepted Answer

Yes, we do have a showroom which you can visit by appointment at our HQ in Coalville
Sit-Stand Trading Ltd, 
Unit 2, Garden Court, Coalville, Leicester
LE67 4NB
We also offer a wide selection of our solutions on FREE TRIAL for 30 days. Do please get in...

Question 11

If I call your customer service line, will I get to speak to a real person in your office or will I be routed to a call centre?

Accepted Answer

Sit-Stand.Com® is among the few companies that still offer 100% in-house customer service. We are a UK-based business and our sales office is based in London - it is NOT a call centre. All members of the Sit-Stand.Com® team are thoroughly familiar with our...

Question 12

Is this a secure website?

Accepted Answer

Yes, Sit-Stand.Com® is an SSL-certified website that provides an encrypted connection protecting sensitive data such as your credit card number, name, address and other details. Shop with confidence knowing our site’s security is independently verified by...

Question 13

Do you sell refurbished products too?

Accepted Answer

Yes, from time to time we sell refurbished Sit-Stand.Com® products via Clearance Sales. Make sure you go on our mailing list to ensure you receive notifications. For more details, contact us at 0333 22 00 375 or email sales@sit-stand.com.

Question 14

How can I place an order?

Accepted Answer

There are three ways to place your order: 1. Order simply, safely and securely via the Sit-Stand.Com® website. 2. Call our sales team from 8.30AM to 5.30PM (Monday to Friday). We recommend this route if you have a specific query about which solutions are ...

Question 15

How can we set-up a supplier account with you?

Accepted Answer

Email us at sales@sit-stand.com , if you have a supplier application form please add it so we can return it completed.

Question 16

Do you offer international shipping in the EU?

Accepted Answer

Yes, we do offer international shipping in the EU for certain Sit-Stand.Com® items. We have a German warehouse also, so drop us an email via sales@sit-stand.com and we will calculate the relevant shipping costs.

Question 17

How can I make most of my standing desk while working?

Accepted Answer

For top tips please visit:  https://sit-stand.com/ask-linda

Question 18

Can you ensure that my personal details like contact number, e-mail id will not be shared to any third party/client? or Can you please delete all the details?

Accepted Answer

We comply fully with GDPR and if you wish for us to delete your contact details please email us via marketing@sit-stand.com.

Question 19

Can you confirm that no marketing e-mails will get posted to my e-mail id from your side?

Accepted Answer

We comply fully with GDPR and if you wish to opt out from any marketing communications please click "unsubscribe"  or you can ask us to delete your contact details by emailing us via  marketing@sit-stand.com.

Question 20

How do I return my order?

Accepted Answer

If you wish to return an item, please email us via sales@sit-stand.com or call us on 0333 22 00 375 about your return request. Be sure to include your order number and the reason for your return. If the item was included under our Free 30-day Trial, specified...

Question 21

What is your returns policy for items not ordered as part of your Free Trial offer?

Accepted Answer

Sit-Stand.Com® aims to always provide high quality goods that are fault-free and undamaged, and we enjoy a high Trust Pilot rating. On occasion however, goods may need to be returned. Returns are governed by our Returns Policy. Read full details of our Terms...

Question 22

What happens if my item is delivered faulty/damaged?

Accepted Answer

Sit-Stand.Com® aims to always provide high quality goods that are fault-free and undamaged, and we enjoy a high Trust Pilot rating. Occasionally you may receive products that have been damaged during shipping/delivery or contain a manufacturer's defect. If...

Question 23

Can I swap the desk with any other desk models in Free Trial period?

Accepted Answer

YES. The way this works is that you can order the 2nd trial option, whilst returning the first in a separate transaction.

Question 24

Upon returning the product, would I get my full refund?

Accepted Answer

After returning an item received under our Free Trial offer, your refund will appear in your account 5-7 working days after the item is received back at Sit-Stand.Com® HQ. You will receive email notification that your refund has been authorised.

Question 25

Will I receive my refund in the original payment mode?

Accepted Answer

Yes, you will be refunded via the payment method used at the time of purchase.

Question 26

Will I be receiving any notification regarding the delivery?

Accepted Answer

Yes, in case of Delivery only, for items delivered via TNT or DPD or DX, you will receive a confirmation e-mail for shipping comprising of tracking details to your registered e-mail id.

Question 27

Do I have to pay for shipping for returning the product?

Accepted Answer

Yes, shipping costs apply to all exchanges or returns and will be deducted from the refund amount. If any goods purchased have faults when they are delivered, the purchaser should contact Sit-Stand.Com® within 10 working days to arrange collection and return...

Question 28

What happens if I have received an item which I did not order?

Accepted Answer

In the unlikely event that any wrong item is delivered, please inform us immediately by email/phone: sales@sit-stand.com / 0333 22 00 375. We will do our best to replace it with the correct item as as soon as possible, and of course collect the incorrect ...

Question 29

Can I re-schedule my Installation appointment?

Accepted Answer

Once a delivery appointment has been confirmed it may only be cancelled / rescheduled if you inform us 48 hours in advance. If cancelled within less than 48 hours of your time slot, we will have to charge £60 ex VAT rebooking fee. For re-scheduling, please...

Question 30

Do you offer next day delivery services?

Accepted Answer

The standard lead time for delivery only of our products is 3-4 working days. If you require urgent expedited/next day delivery, please call us on 0333 22 00 375. We do our best to ensure every customer gets their active working essentials as quickly as possible...

Question 31

How do I specify my order is tax exempt? /how do I set up a tax-exempt account with Yo-Yo DESK®?

Accepted Answer

To place an order on behalf of a tax-exempt organisation or individual, please contact us direct  by email at  sales@sit-stand.com or call us on 0333 22 00 375.
You will need to provide proof of tax-exempt status for the state where the product is being ...

Question 32

Why do you charge VAT on shipping too?

Accepted Answer

We are obliged to charge VAT on all services offered. This is the case for all online companies.

Question 33

I am based in Channel Islands where VAT is not applicable. Can I purchase the desk without VAT?

Accepted Answer

YES. But we kindly ask you to contact sales@sit-stand.com so we can create a manual order. This is quite straighforward.

Question 34

Can I cancel my order?

Accepted Answer

Once an order has been confirmed it may not be changed or cancelled if it has been dispatched. A change request, if we are able to confirm, may result in administration fee and surcharges eg collection fee and / or re-delivery fee. See full details of our...

Question 35

Will I receive an invoice by post?

Accepted Answer

No, your invoice will arrive via email once your order has been confirmed.

Question 36

Do you offer any payment plans or Installments facilities?

Accepted Answer

We do not offer payment plans currently.

Question 37

Can I pay via Worldpay, Paypal or American Express?

Accepted Answer

Yes, we accept payments via Visa card, Mastercard, American Express, Paypal, Worldpay etc.

Question 38

Do you accept Purchase Orders for placing an order?

Accepted Answer

Yes, we accept Purchase Orders. Call/email us for further details: 0333 22 00 375 / sales@sit-stand.com.

Question 39

How does Sit-Stand.Com keep my personal details secure?

Accepted Answer

At Sit-Stand.Com®, customer security is of the highest importance. Sit-Stand.Com® is an SSL-certified website providing an encrypted connection that protects sensitive data such as your credit card number, name, address and other details. You can shop with...

Question 40

Is it easy to set up a Yo-Yo DESK?

Accepted Answer

A Yo-Yo DESK® is designed to be as simple as possible to set up. The multiple option solutions from the Yo-Yo DESK® CLASSIC / SLIM ranges of desk riser require minimal assembly and are ready-to-use out of the box within five minutes. A screwdriver is supplied...

Question 41

How much weight can my Yo-Yo DESK® support?

Accepted Answer

Yo-Yo DESK® risers have a maximum weight capacity ranging from 15-20kg depending on the model. See our website for full specifications. The Yo-Yo DESK® SLIM desk riser range has a lighter frame and a slimmer desktop, with a max weight capacity of 15kg.
The...

Question 42

Are there any surfaces I should avoid placing my Yo-Yo DESK® on?

Accepted Answer

We recommend that your Yo-Yo DESK® adjustable-height desk riser should be placed on a sturdy desk or table surface made of wood /metal/melamine. Avoid surfaces made of glass or surfaces that are not level. The weight of every Yo-Yo DESK® model is available...

Question 43

What is the best way to clean my Yo-Yo DESK®?

Accepted Answer

Your Yo-Yo DESK® is designed to be low-maintenance and is wipe-clean. Use a warm, damp cloth to clean the surface of your Yo-Yo DESK® as necessary. Make sure it is dry before replacing any electronic equipment. Avoid chemicals or harsh abrasives as they may...

Question 44

Is the Yo-Yo DESK® keyboard tray adjustable?

Accepted Answer

On a Yo-Yo DESK® desk riser, the keyboard tray is detachable but not otherwise adjustable. It is designed to raise and lower with the desktop.

Question 45

Are Yo-Yo DESK®risers heat/fire retardant?

Accepted Answer

Our Desk Risers all pass the TUV and BS fire test requirements for office furniture in Germany and the UK, but they are NOT 100% fire retardant.

Question 46

What is the lead time for self-assembly standing desks?

Accepted Answer

A standard size standing desk will generally be delivered within 3-4 working days for self-assembly. If for any reason there is a delay on this delivery estimate, we will let you know at the time of ordering.

Question 47

How long will it take me to build my standing desk if I opt for self-assembly?

Accepted Answer

A desk riser is ready to use within minutes of unpacking. It will take approx 45-60 minutes to build an electric standing desk, for which full instructions (and video guidance) are provided and you will need a drill. Many of our desktops arrive pre-drilled...

Question 48

Do Desk Risers come pre-assembled or is assembly required?

Accepted Answer

Our Desk Risers are ready to use pretty much out of the box. You simply need to attach the keyboard tray, which can be done easily in 5-10 minutes using the screwdriver supplied.

Question 49

Does the electric standing desk arrive flat packaged if I order on a delivery only basis?

Accepted Answer

Yes, your electric standing desk will be delivered flat packaged.

Question 50

How many packages will arrive if I order on a delivery only basis?

Accepted Answer

The desk will arrive in multiple deliveries involving 3-4 packages depending on whether you have ordered accessories.

Question 51

What is the installation process for an electric standing desk?

Accepted Answer

We offer an installation service for all our electric desks if required. Our installation team comes to your office or home 7-12 working days after you place your order, bringing the desk and accessories purchased. They will build and install the standing...

Question 52

What is the installation process for Desk Risers?

Accepted Answer

Our Desk Risers are ready to use pretty much out of the box. You simply need to attach the keyboard tray, which is done easily in 5-10 minutes using the screwdriver supplied. You will probably need help lifting your Desk Riser onto your desk / table as it...

Question 53

Can our on-site facilities staff / handman install my desk? Will this affect the warranty?

Accepted Answer

Yes, our desks can be assembled by our expert installation team. This will NOT affect your warranty, provided no physical damage occurs during installation.

Question 54

What is the lead time for electric desk installation services?

Accepted Answer

Our lead time for delivery with installation service is 7-12 working days for standard sizes.

Question 55

Can I book a slot for my electric desk installation?

Accepted Answer

You may advise us of dates and times best suited and we will do our best to accomodate your request in our route plan. Installation is not available at weekends unless for larger corporate accounts.

Question 56

Do your installers follow Covid-19 protection/safety guidelines?

Accepted Answer

Yes, our installation service is fully Covid-19 compliant. Installers follow current safety guidelines, wearing gloves and masks and wiping down all surfaces once installation is complete. Let us know if you have specific concerns or requirements so we can...

Question 57

Will the installers carry my electric desk upstairs?

Accepted Answer

Yes, our installers are used to carrying equipment up one flight of stairs if that is where you wish to locate your desk. Please ensure there is access, and let us know in advance if there are likely to be access issues so the team can come prepared and leave...

Question 58

How many installers will arrive to build my desk?

Accepted Answer

An installation team typically consists of one or two trained desk operatives.

Question 59

Are there pre-drilled holes provided for screwing together the frame and desktop?

Accepted Answer

Pre-drilled holes are now available in most small or medium sized desk tops. Check first with installations@sit-stand.com if you have a question.

Question 60

Can I fit the frame to my existing tabletop made of glass?

Accepted Answer

No. We do not offer this option nor recommend it.

Question 61

Will the installation team take away the packaging from my new electric standing desk?

Accepted Answer

Once your desk is built, the installation team will take away the packaging for recycling, unless you specifically ask to retain it.

Question 62

Will the installers will be able to dismantle my existing desk and remove the desktop?

Accepted Answer

We offer this request for an additional fee of £60 (please inform us in advance).  It is the customer's responsibility to dismantle and remove the old desk frame and other desktop equipment prior to the arrival of our installers. It is also your responsibility...

Help Center

FAQs

Categories

Popular FAQs

Get in touch

Help Center

FAQs

Categories

Popular FAQs

Get in touch

We Use Cookies

We use cookies to give you the best possible experience on our website.

Learn more about our cookie policy.