How do I return my order?

If you wish to return an item, please email us via sales@sit-stand.com or call us on 01793 575 082 about your return request. Be sure to include your order number and the reason for your return. If the item was included under our Free 30-day Trial, specified...

What is your returns policy for items not ordered as part of your Free Trial offer?

Sit-Stand.Com® aims to always provide high quality goods that are fault-free and undamaged, and we enjoy a high Trust Pilot rating. On occasion however, goods may need to be returned. Returns are governed by our Returns Policy. Read full details of our Terms...

What happens if my item is delivered faulty/damaged?

Sit-Stand.Com® aims to always provide high quality goods that are fault-free and undamaged, and we enjoy a high Trust Pilot rating. Occasionally you may receive products that have been damaged during shipping/delivery or contain a manufacturer's defect. If...

Can I swap the desk with any other desk models in Free Trial period?

YES. The way this works is that you can order the 2nd trial option, whilst returning the first in a separate transaction.

Upon returning the product, would I get my full refund?

After returning an item received under our Free Trial offer, your refund will appear in your account 5-7 working days after the item is received back at Sit-Stand.Com® HQ. You will receive email notification that your refund has been authorised.