Sit-Stand.Com® aims to always provide high quality goods that are fault-free and undamaged, and we enjoy a high Trust Pilot rating. Occasionally you may receive products that have been damaged during shipping/delivery or contain a manufacturer's defect. If this has occurred, then contact us immediately on 0333 22 00 375 or email us at info@Sit-Stand.Com and we will arrange to replace the item/part as quickly as possible. If necessary we will replace the entire faulty product at no cost to you. Full details of our returns / replacement policy can be found here.